LEGAL // COMPLIANCE_SPEC_v2026

Cancellation &
Refund Policy

At Prompt Vault, transparency and trust are paramount. Here is our clear, compliant specification regarding digital product access, refund eligibility, payout timelines, and support claims.

Effective Date: January 1, 2026• Region: India (IST)

Digital Products

Instant vault delivery post payment

7-Day Guarantee

Full refund for technical unlock failures

5-7 Business Days

Direct payout to original UPI / Source

Priority Support

Response within 12-24 hours

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Nature of Digital Products

Prompt Vault provides instant digital access to curated AI prompt engineering templates, parameter sets, seeds, and reference outputs for Midjourney, Flux, DALL·E, and Stable Diffusion.

Instant Online Access: Product assets are delivered electronically to your authenticated account upon successful transaction completion. No physical items will be shipped.
Immediate Copy & Use: Because prompts are instantly readable and copyable upon unlock, digital content access is deemed fully consumed once access to the premium vault is established.
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Refund Conditions & 7-Day Guarantee

We stand behind the quality of our service. You are entitled to a 100% Full Refund within 7 days of purchase under the following qualifying conditions:

Eligible Conditions
  • • Technical errors or database glitches preventing your account from unlocking the vault.
  • • Duplicate debits resulting from a payment gateway processing error during checkout.
  • • Verified failure of prompt text data load after contacting our technical team.
Non-Eligible Conditions
  • • Change of mind or personal preference after successfully accessing the prompts.
  • • Incompatibility with 3rd-party AI software accounts (e.g. active Midjourney subscription required).
  • • Refund requests submitted after the 7-day policy window has elapsed.
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Step-by-Step Refund Request Process

If you encounter a qualifying technical issue, initiating your refund request is straightforward. Follow these steps to ensure swift processing:

Step 1

Gather Details

Locate your Payment ID (e.g., pay_P1x...) or 12-digit UPI UTR number and registered account email address.

Step 2

Contact Support

Email or submit a support ticket via our Contact Page.

Step 3

Review & Payout

Our support engine reviews your claim within 12–24 hours and issues refund authorization back to your payment channel.

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Refund Payout Timeline & Gateway Reversal

Once your refund claim is verified and approved by our team, money is routed directly back to your original source instrument.

Original Payment Method Reversal

Refunds are credited back to the original UPI account, Credit Card, Debit Card, or Netbanking bank account used during checkout.

Approval & Authorization

12 to 24 Hours

Bank / UPI Credit Timeline

5 to 7 Business Days

NEED ASSISTANCE WITH A PAYMENT OR UNLOCK ISSUE?

Submit a Support Request

Our support team operates in India and resolves technical queries within 12 to 24 hours. Include your UTR or Payment ID for immediate resolution.

Contact Support